Terms of delivery

For mainland France, we have two delivery methods:

• Colissimo to your home without signature, delivery: 3 to 4 working days

• Colissimo Pickup Relays & Pickup Station lockers, delivery: 3 to 4 working days

Orders to countries outside of mainland France and to French overseas departments are sent by Colissimo Expert I.

Deliveries are made within an average of 7 working days (time for order processing and delivery). Delivery times begin to run once the order confirmation email is sent. 

When your order leaves our warehouse, the carrier will email the corresponding tracking number to you. If you do not receive your package within the indicated timeframe, please contact Customer Service at hello@labo-acm.com so we can investigate the matter, which may take several days.

Orders made in France for amounts of over €40 including tax are shipped free of charge. For lower amounts, shipping costs are charged as follows: 

• Colissimo home delivery without signature: €6.50 incl. tax

• Colissimo Pickup Relays & Pickup Station lockers: €4.50 incl. tax

Orders made in Europe for amounts of over €60 including tax are shipped free of charge. For all lower amounts, shipping costs will be charged at €8 incl. tax.

We deliver our products throughout Europe (including Corsica), and to Monaco, and excluding French overseas departments and territories. For all orders outside the EU, please contact customer service by e-mail at hello@labo-acm.com. The ACM team is currently working on providing deliveries to other countries. Watch this space!

In order to guarantee delivery times, after your order is validated it is impossible to modify the delivery address. If the address is incorrect, your package will be returned to us and we will refund you as soon as possible.