Delivery conditions
What delivery methods does Labo ACM offer?
In mainland France, we offer two delivery methods:
• Colissimo at home without signature, delivery time 3 to 4 working days
• Colissimo relais Pickup & Pickup Station lockers, delivery times 3 to 4 working days
To countries outside mainland France and the French overseas departments, orders will be sent by colissimo expert I.
Delivery will be made within an average of 7 working days (order processing and delivery time). The delivery time begins as soon as the order confirmation email is sent. As soon as your order leaves our warehouse, the carrier will send you the corresponding tracking number by email. In the event of non-receipt of a package within the indicated time, you are invited to contact the Customer Service hello@labo-acm.com so that an investigation can be carried out, which may take several days.
What are the delivery costs?
Orders placed in France for an amount greater than €40 including tax are exempt from delivery charges. For any amount lower than this, the shipping costs will be charged at:
• Colissimo at home without signature: €6.50 incl. tax
• Colissimo relais Pickup & Pickup Station lockers: €4.50 incl. tax
Orders placed in Europe for an amount greater than €60 including VAT are exempt from delivery charges. For any amount lower than this, the delivery charges will be €8 including VAT.
Where can I have my order delivered?
We deliver our products to Europe (including Corsica) and Monaco excluding French overseas territories. For any order outside the EU, you can contact customer service by email hello@labo-acm.com.
The ACM team is currently working to open shipping to other countries. Stay tuned!
I made a mistake in the address, what should I do?
In order to guarantee delivery times, following validation of your order it is impossible to modify the delivery address.
If the address turns out to be incorrect, your package will be returned to us and we will refund you as soon as possible.
