We do not offer any exchange procedure. However, you can return a product and we will refund it. To know the return conditions, we invite you to read all the sections of the “Right of withdrawal” category of our general conditions of sale.

To return one or more products from your order, we invite you to:

1. Send your withdrawal request to the customer service at hello@labo-acm.com, specifying the following information: order number, product to be returned, reason for return by adding the withdrawal form that you will find below. Our team will issue you with a return slip.

2. Download the withdrawal form and return it in your package

3. Send your package to the post office with the slip issued by our Team.

4. As soon as your package is posted, inform customer service by sending an email to hello@labo-acm.com

Orders without a Return Form cannot be taken into account.

The shipping costs associated with returning your products remain your responsibility.

You have fourteen (14) days after receiving your order to return unopened products to us for a refund. Any product opened, damaged or degraded after receipt will not be refunded and will be automatically returned. If you return your entire order and you have benefited from an offer, the latter must also be returned. In the event of absence, we will not be able to proceed with the refund. If you return your entire order to us, the initial delivery costs will be refunded to you, based on a Colissimo shipment (price: €6.50 including tax).

No, returns are your responsibility. We advance the costs when creating the return slip and then deduct them from your refund. When sending the return slip, we will inform you of the amount of the return costs.

The ACM team is committed to refunding your order within 30 days.