Returns & refunds
Can I exchange a product?
We do not offer product exchanges. However, you may return a product and we will issue a refund. For return conditions, please read all sections in the Right of Withdrawal category of our terms and conditions of sale.
How do I return a product?
To return one or more products from your order, please follow these steps:
1. Send your withdrawal request to our Customer Service at hello@labo-acm.com, including the following information: order number, product(s) to be returned, reason for the return, and attach the withdrawal form found below. Our team will provide you with a return slip.
2. Download the withdrawal form and include it in your package.
3. Send your package via post using the return slip provided by our team.
4. Once your package has been posted, inform Customer Service by sending an email to hello@labo-acm.com.
Orders sent without a Return Slip cannot be processed.
Return shipping costs are your responsibility.
What are the conditions for returning a product?
You have fourteen (14) days from the date of receipt to return unopened products for a refund. Any product that has been opened, damaged or deteriorated after delivery cannot be refunded and will be automatically returned to you. If you return your entire order and received a promotional gift, the gift must also be returned. If it is missing, we will be unable to issue a refund. If you return your whole order, your initial shipping costs will be refunded based on the Colissimo rate: 6.50 incl. VAT.
Are returns free of charge?
No, return shipping costs are your responsibility. We advance the return postage when generating the return label, then deduct the cost from your refund. When we send you the return label, we will inform you of the return shipping amount.
What are the refund timeframes?
The ACM team commits to refunding your order within 30 days.
